Policies

RETURN POLICY

At The Collective Boutique we want to ensure you love the items you purchase. For your convenience, item(s) purchased online may be exchanged at any The Collective Boutique store within Namibia provided all return policy conditions are met.  

Conditions

If you have changed your mind on a purchase we will exchange your item provided that:

  • You return the item within 7 working days from the date of purchase.
  • You provide your original The Collective Boutique receipt when you return the item.
  • The item is in original saleable condition:
    • With all original tags and any sewn labels still attached
    • In an unworn, unopened and unused state
    • In original packaging

Several types of goods are exempt from being returned, including: 

  • Tights
  • Hair accessories
  • Earrings
  • Bodysuits
  • Swimming Costumes
  • Undergarments and related accessories
  • Gift Cards

If you are not able to comply with these requirements, The Collective Boutique reserves the right to refuse an exchange on change of mind items.

Please DO NOT send your purchase back to the manufacturer. Should this occur, The Collective Boutique will take no further responsibility for your purchase. 

Sale and Special Promotion Items
Only regular priced items may be exchanged, unfortunately sale and promotional items cannot be exchanged. 

Thank you 

The Collective Boutique Management