Return Policy

Return Policy

At The Collective Boutique we want to ensure you love the items you purchase. For your convenience, item(s) purchased online may be exchanged at any The Collective Boutique store within Namibia provided all return policy conditions are met.  

Conditions

If you have changed your mind on a purchase we will exchange your item provided that:

  • You return the item within 7 working days from the date of purchase.
  • You can either return the item(s) via courier to our Windhoek store or in person to any The Collective Boutique within Namibia.
  • You provide your original The Collective Boutique receipt when you return the item.
  • The item is in original saleable condition:
    • With all original tags and any sewn labels still attached
    • In an unworn, unopened and unused state
    • In original packaging

Several types of goods are exempt from being returned, including: 

  • Tights
  • Hair accessories
  • Earrings
  • Bodysuits
  • Swimming Costumes
  • Undergarments and related accessories
  • Gift Cards

If you are not able to comply with these requirements, The Collective Boutique reserves the right to refuse an exchange on change of mind items.

Please DO NOT send your purchase back to the manufacturer. Should this occur, The Collective Boutique will take no further responsibility for your purchase. 

Sale and Special Promotion Items
Only regular priced items may be exchanged, unfortunately sale and promotional items cannot be exchanged. 

Shipping 
To return your product, you should courier your product to:

The Collective Boutique CC

Shop 10, Elysium Fields

40 Berg Street

Klein Windhoek

9000 Namibia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


When sending items per courier, you should consider using a trackable courier service or purchasing courier insurance. We don’t guarantee that we will receive your returned item and will not be held responsible. 

 

No Shipping Option

Should you choose to collect your purchase from us, you are free to choose the no shipping option. However, it is important to keep in mind that the stock on our online shop is that of both our Windhoek and Swakopmund boutiques. Thus we recommend that you to select shipping in order to have your order delivered from its origin.